Privacy Policy

Last Updated: 16 November 2025

At Ochi Fragrance Villa, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our website, WhatsApp, or social media.

1. Information We Collect
Personal Information: name, phone number, delivery address, email, and social media username (if you contact us through those platforms).
Order & Payment Information: items purchased, delivery details, and payment confirmations. We do NOT store card details.
Technical Information: device type, basic analytics, and interaction details to improve your experience.

2. How We Use Your Information
To process and deliver your orders, contact you regarding purchases, provide customer support, improve our services, and send promotional updates (only if you choose to receive them).

3. How We Protect Your Information
Your information is stored securely. We never sell, rent, or misuse your data. Your details are only shared with trusted delivery partners such as GIG Logistics for order fulfillment.

4. Third-Party Services
We may use platforms such as GIG Logistics, secure payment processors, and social media networks. These third parties have their own privacy policies, which they follow in handling your data.

5. Your Rights
You may request access, correction, or deletion of your personal information at any time. You may also opt out of marketing messages. Contact us directly for any request.

6. Cookies (For Website Users)
Our website may use cookies to improve functionality, performance, and user experience. You can disable cookies through your browser settings at any time.

7. Children’s Privacy
Our products and services are not intended for individuals under the age of 16. We do not knowingly collect information from minors.

8. Updates to This Policy
We may update this Privacy Policy when necessary. Any changes will be posted with a new effective date.

9. Contact Information
Phone / WhatsApp: +2348128334750
Location: Online Store, Port Harcourt, Rivers State, Nigeria
Email: admin@ochifragrancevilla.com